Privacy Policy

1. Introduction

Panda'monium Designs ("we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

By using our website or services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Business or organisation name
• Event details and project requirements
• Payment and billing information
• Communication records between you and us
• Website usage data (through cookies and analytics)
• Any other information you voluntarily provide to us

3. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us via our website, email, or phone
• Submission of enquiry or contact forms on our website
• Entering into a contract or agreement for our services
• Automated technologies such as cookies when you visit our website
• Third parties such as referrals from other clients or business partners

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To provide our lighting design services and fulfil contracts
• To process payments and manage billing
• To send project updates and relevant communications
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

5. Disclosure of Information

We may disclose your personal information to:

• Service providers who assist us in operating our business (e.g., payment processors, IT support)
• Professional advisers such as accountants and lawyers
• Government authorities when required by law
• Third parties with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Overseas Disclosure

Some of our service providers may be located overseas. Before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure they comply with the APPs or are bound by a substantially similar privacy scheme. By providing us with your personal information, you consent to this disclosure.

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. This may include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Preference cookies to remember your settings

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Make a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details below.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely destroy or de-identify it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you believe we have breached your privacy or have a complaint about how we have handled your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: